Return Policy

At Chraxelluzur, we take pride in our artisan fruit and flower jams and want you to be completely satisfied with your purchase. This Return Policy outlines our guidelines for returns, refunds, and exchanges.

Our Satisfaction Guarantee

We stand behind the quality of our handcrafted jams. If you are not completely satisfied with your purchase, we are committed to making it right.

Return Eligibility

Due to the perishable nature of our products, we handle returns on a case-by-case basis. Returns may be accepted under the following circumstances:

• The product arrived damaged or broken during shipping
• The product was not as described on our website
• You received the wrong item
• The product shows signs of spoilage upon arrival

Return Timeframe

Please contact us within 7 days of receiving your order if you have any issues with your purchase. We require prompt notification to properly assess and address your concerns.

How to Request a Return

To initiate a return or report an issue with your order:

1. Contact us at talk@chraxelluzur.world or call +1 707 773 1083
2. Provide your order number and a description of the issue
3. Include photographs of any damaged items or packaging
4. Our team will review your request and respond within 2 business days

Refund Process

Once we approve your return request, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

• Full refund for damaged or incorrect items
• Partial refund may be offered for other situations at our discretion
• Original shipping costs are non-refundable unless the error was on our part

Exchanges

If you prefer an exchange instead of a refund, please let us know when you contact us. Subject to product availability, we will ship the replacement item at no additional cost for qualifying returns.

Non-Returnable Items

The following items cannot be returned or refunded:

• Items that have been opened or partially consumed (unless defective)
• Items returned without prior authorization
• Items purchased more than 30 days ago
• Gift cards or promotional items

Shipping Damage

If your order arrives damaged due to shipping, please document the damage with photographs before discarding any packaging materials. This documentation helps us file claims with carriers and improve our shipping processes.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Orders can typically be cancelled if they have not yet been shipped. Once an order has been shipped, it cannot be cancelled, but you may request a return upon receipt.

Questions?

If you have any questions about our Return Policy, please do not hesitate to contact us:

Chraxelluzur
720 E Washington St
Petaluma, CA 94952
United States
Phone: +1 707 773 1083
Email: talk@chraxelluzur.world